Customer Satisfaction is Our Priority: At Pansoriya Foods Private Limited, we want you to be happy with your Churan Chacha purchase. If you have any issues with your order, please read our replacement policy below.
1. Eligibility for Replacement:
Replacements are available for products purchased directly from Churan Chacha and reported within 15 days of receipt. The product must be defective or damaged on arrival.
2. Process for Replacement:
To request a replacement, please contact our customer service team with your order details and a description of the issue. We may request photos of the defective or damaged product.
3. Non-Returnable Items:
Due to the perishable nature of our products, we do not accept returns. Only defective or damaged items are eligible for replacement.
4. Shipping Costs for Replacement:
If the product was damaged or defective, we will cover the shipping costs for sending a replacement item.
5. Replacement Processing:
Replacements will be processed within 5-7 business days after we verify the issue. We will notify you once your replacement has been shipped.